Welcome to our website and the cancellation and refund policy for our software as a service (SaaS) and training offerings. We understand that circumstances may change and you may need to cancel or request a refund for your SaaS subscription. This policy explains our procedures for canceling and requesting a refund for our SaaS offerings.

Cancellation Policy
You may cancel your SaaS subscription at any time. To cancel your subscription, please contact our customer support team at contact@hemansai.com Your subscription will be cancelled immediately and you will not be charged for any future billing cycles.

Refund Policy
If you are not satisfied with our SaaS offerings, you may request a refund within 14 days of your initial purchase. To request a refund, please contact our customer support team at contact@hemansai.com Please include your order number and a brief explanation of the reason for your refund request. We will review your request and issue a refund if it is determined to be valid.

Refunds for Annual Subscriptions
For annual subscriptions, we offer pro-rata refund, where you will be refunded the unused portion of the subscription. If you cancel the subscription after the first 30 days of the annual subscription, there will be no refund.

Refunds for Services
Refunds for services such as implementation, customization, and training will be evaluated on a case-by-case basis.

Refunds for Downgrade
Refunds for downgrades from a higher subscription plan to a lower one will be evaluated on a case-by-case basis.

Refunds for Non-Payment
If you do not pay for your subscription on time, we reserve the right to suspend or terminate your subscription. If your subscription is terminated for non-payment, we will not issue a refund.

Refunds for Violation of terms of service
If you violate our terms of service, we reserve the right to suspend or terminate your subscription without a refund.

Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at contact@hemansai.com

We will do our best to ensure that you have a positive experience with our SaaS offerings and we appreciate your understanding of our cancellation and refund policy.